STANLEY Security

Contacts

Address:
21803 Cactus Avenue a, Riverside, CA 92508
Get directions

Website:
stanleycss.com

Phone number:
+1 888-298-6025

Categories:
Establishment   Electronics store  

Suggest update

Reviews about STANLEY Security

• Brian Choe

  Feb, 28 2018
  ★ ☆ ☆ ☆ ☆
  Very bad experience. Was a 20 yr Honeywell Security customer who was unfortunately bought out by Stanley Security. Was a nightmare to cancel service, with Stanley making two years of extra payments for no service due to ridiculous technicalities. We asked for a little understanding because the commercial business converted to a charity mission after retirement, and the president (sole proprietor) was out of the country saving lives during the time a renewal letter was sent. Stanley took advantage of the situation to exploit a second year of payments for a business and building that no longer existed.
  
  There is more. When we closed down the business, we mistakenly shut off the phone line for the fire-riser alarm to the building. Stanley never noticed that the line was disconnected for almost a year! This was proof that the riser was not being monitored, but we were still charged for the entire time. Once we notified Stanley of that the line was not on, they did not offer any refunds for the time they were not monitoring. We did not make a big fuss about it, but it shows how important the customer is with this company.
  
  The business model for Stanley Convergent Security Solutions is doomed for failure. Avoid this company at all costs.

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